by Joseph Sorrentino
Joseph Sorrentino is the founder of Lean Quality Systems in Dana Point, California. This workbook is complete with a CD ROM containing additional resources including a PowerPoint presentation for use in presenting the new ISO 9001C requirements to your team. Additionally, the workbook is laid out in a logical manner with space for notes on each page and a slide-by-slide explanation for the presentation PowerPoint on the CD ROM. With more than 30 years of experience in quality management systems, Sorrentino provides insight and lays a foundation for quality systems in the production, operations, distribution and service company.
Sorrentino takes what could be a very dry, boring subject and transforms it into an interesting exercise by interspersing examples of the principles of Quality Management Systems with stories from both his Navy and his Consulting experiences. This workbook provides the foundation for establishing a quality culture using a process approach based on ISO9001:2008/ISO9100C. The workbook serves as a “class handout” as well as instruction guide. Sorrentino offers reproduction rights if you contact him directly.
Starting with a history of Quality Systems, the book then touches on some basic management principles and moves through a logical presentation of a high level overview of a complete quality system. This cross-functional view of a company gives the reader a sense of the integrated nature of a true quality conscious organization.
Sorrentino makes the statement that “a problem that exists in all companies: inefficiencies and mistakes, or what I call the ‘Black Holes.’” Presumably, he uses this phrase to depict the idea that as long as one doesn’t address the inefficiencies and mistakes, we are losing profits. They go into the “black hole” never to return. His thesis is that through the requirement of continuous improvement demanded by the new Quality Standards, the “black holes” will be discovered and correct. Of course, new inefficiencies and mistakes will occur, so the process is as stated, continuous.
For those moving to ISO9100C, training new employees, or starting a new quality initiative, this workbook will provide excellent reference and resources.
Order this book from Lean Quality Systems.
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